REFUND AND TRANSFER POLICY

Subscription payments are nonrefundable, except where required by law. You may cancel at any time to stop future renewals. Your course and Ask Jorge AI access continues through the end of your current paid monthly billing period.

Cancellation is self-service from your course page through the billing portal. Cancelling stops the next renewal; it does not shorten the billing period you have already paid for, and access ends when that paid period ends rather than at the end of a calendar month. The sections below about event tickets apply to class, workshop, and event purchases only.

Event ticket sales are final and nonrefundable. Seats are limited and reserved in your name at the time of purchase, which removes that seat from availability for other barbers. Please confirm your schedule before purchasing.

If you cannot attend, you may transfer your ticket to another attendee before the event begins. To request a transfer:

1. Contact Jorge before the event through the official contact methods and social channels provided on this website.
2. Provide the original purchaser's full name, the email used at purchase, and the registration code.
3. Provide the replacement attendee's full name, email address, and phone number.

A transfer is only effective once we confirm it in writing and reissue the registration to the replacement attendee. Any payment arrangement between you and the replacement attendee is strictly between the two of you. Tickets may not be resold above face value or used for commercial resale.

If the organizer cancels an event outright, purchasers receive a full refund of the ticket price to the original payment method. No further action is required from you; we will notify registered attendees by email.

If the organizer reschedules an event to a new date, your ticket remains valid and automatically transfers to the new date. If you cannot attend the new date, you may, within 14 days of the reschedule notice, either transfer your ticket to another attendee under the transfer process above, or request a full refund to the original payment method. Requests made after that window are handled at the organizer's discretion.

• No-shows or failure to attend for any reason.
• Late arrival or leaving an event early.
• Travel, airfare, lodging, transportation, or time away from the shop.
• Personal scheduling conflicts, work conflicts, or change of mind.
• Removal from an event for conduct reasons under our Terms and Conditions.

Approved refunds are issued to the original payment method through our payment provider. Once issued, the time it takes to appear on your statement depends on the payment provider and your bank or card issuer, and is outside our control. Typical processing takes several business days.

Strategy calls are a separate service with their own rules; the event-ticket rules above do not apply to them. The current consulting rules are shown before checkout and stored with each booking:

• Need to change plans? At least 24 hours before your call you can reschedule to another open time or cancel for a full refund.
• Cancellations within 24 hours of the call, or not answering when Jorge calls, are not automatically refunded. Jorge may approve an exception.
• If you join late, the call still ends at the original scheduled time.
• If Jorge has to cancel or can't provide the call, you choose a full refund or a new available time.
• If Jorge reviews your booking and it's outside what he can help with, he'll offer a full refund before the call, or an alternative only if you agree.

Approved refunds go back to the original payment method once the payment provider confirms them.

For transfer requests or questions about this policy, reach out through the official contact methods and social channels provided on this website before the event date.